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How Are We Measuring Up? Evaluating Research Data Services in Academic Libraries
In the years since the emergence of federal funding agency data management and sharing requirements ( …
Heather Coates, Jake Carlson, Ryan Clement, Margaret Henderson, Lisa R. Johnston, Yasmeen Shorish
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Team-Based Data Management Instruction at Small Liberal Arts Colleges
This paper describes a collaborative approach taken by librarians at five small, regional liberal arts colleges to developing/enhancing …
Ryan Clement, Amy Blau, Parvaneh Abbaspour, Eli Gandour-Rood
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Walking a Mile in the User's Shoes: Customer Journey Mapping as a Method to Understanding the User Experience
This article introduces using Customer Journey Maps (CJM) in libraries and the role mapping can play in visualizing the user’s …
Joe J. Marquez, Annie Downey, Ryan Clement
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